Privacy Policy

1. Introduction

NammaSevai ("we", "our", or "the App") is a civic services platform that helps citizens, ward volunteers, and local administrators manage ward information, grievances (issues), and related notifications. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and website.

2. Information we collect

• Account information: name, email address, phone number, role, and language preference.
• Ward and household linkage: ward invite codes, household codes, and associated ward, street, or resident registry data you choose to link.
• Grievance data: issue title, description, category, priority, status, and related ward or location details you submit.
• Resident registry data: demographic and contact details stored in the civic registry when you or authorized officials add or update resident records.
• Technical data: device type, app version, and server logs (e.g. IP address, timestamps) needed for security and troubleshooting.

3. How we use your information

• To provide sign-in, account management, and role-based access to features.
• To process and route grievances within your ward to the appropriate officials or volunteers.
• To send notifications about ward updates, issue status, and service messages.
• To maintain audit logs for administrative and security purposes.
• To improve the App and comply with applicable law.

4. Sharing of information

We do not sell your personal information. Data may be visible to authorized users within your ward or organization according to your role (for example, councillors, street heads, volunteers, or system administrators). We may disclose information if required by law or to protect the rights and safety of users and the public.

5. Data storage and security

Data is stored on secure servers controlled by the service operator. We use authentication, access controls, and industry-standard practices to protect data in transit and at rest. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Data retention

We retain account and civic registry data for as long as your account is active or as needed to provide services, resolve grievances, and meet legal or administrative requirements. You may request deletion of your account subject to applicable law and operational needs (for example, open grievances or audit requirements).

7. Your rights and choices

• Access and update your profile information in the App.
• Change your preferred language in profile settings.
• Contact us to request correction or deletion of your data where applicable.
• Uninstall the mobile app at any time; account data remains until deleted per policy above.

8. Children's privacy

The App is not directed at children under 13. Resident records may include household members added by authorized adults; we do not knowingly collect personal information from children without appropriate consent.

9. Third-party services

The App may use hosting, database, or authentication providers to operate the service. Those providers process data only as needed to deliver the service and under appropriate agreements.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact us

For privacy questions or requests, contact the NammaSevai administrator at the email address published with your ward office or deployment, or write to:

privacy@nammasevai.in

(Replace this address with your official support email before publishing to Google Play.)